Refund Policy

Morpheusglobal.ai (“we”, “our”, or “us”) provides digital career assessment, guidance, and insight services. Please review this Refund Policy carefully before making a purchase.

1. General Refund Policy

Due to the digital nature of our services, all purchases are generally non-refundable once access to the platform, assessments, or reports has been provided.

By completing a purchase, you acknowledge that digital content and services may be delivered immediately and cannot be returned.

2. Exceptions – When Refunds May Be Considered

Refunds may be considered at our discretion in the following situations:

• You were charged but did not receive access due to a technical issue
• A system error prevented delivery of the purchased service
• Duplicate or accidental charges for the same purchase

All refund requests must be submitted within 7 days of the transaction date.

3. Non-Refundable Situations

Refunds will not be provided for:

• Change of mind after access has been granted
• Partial use or completion of assessments
• Dissatisfaction with results or recommendations, which are subjective and informational in nature
• Failure to use the service within the available time
• User error or incorrect purchases

4. Subscriptions (If Applicable)

If Morpheusglobal.ai offers subscription-based services:

• You may cancel your subscription at any time
• Access will continue until the end of the current billing period
• No partial or prorated refunds will be issued for unused time

5. School & Institutional Purchases

Purchases made by schools, educational institutions, or organisations are governed by the terms of the relevant contract or agreement. This public Refund Policy may not apply to institutional arrangements.

6. Chargebacks & Payment Disputes

If you believe a charge is incorrect or unauthorised, please contact us before initiating a chargeback with your bank or payment provider.

Unresolved chargebacks may result in suspension or termination of access to the platform.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

For refund-related enquiries:

Email: solutions@morpheusglobal.ai

Related documents: Terms & Conditions • Privacy Policy • Cookie Policy